We’ve got a new and easy login process! Just enter your email or phone number and we’ll send you a magic link. Don’t see it? Check your spam/junk folder or texts. Still stuck? Reach out—we’ve got you!

 👉 For emails: Click “unsubscribe” at the bottom of any email
📱 For texts: Reply “STOP”
Still receiving messages? Let us know—we’ll take care of it. No hard feelings!

You can check it here: My Orders https://www2.mintrx.com/mintrx-pages/my-orders

Right here: Order History https://www2.mintrx.com/mintrx-pages/my-orders

Compounded medications can take 7–10 days to ship. We don’t ship on weekends, and promos may slow processing. Don’t worry—you’ll get a tracking email once it ships!

Most orders ship within 3–10 days. Compounded meds need extra time to receive the prescription, prepare the medication, and ship. We’ll email you tracking once it’s on the way!

Once your prescription is in process, changes/cancellations are usually not possible. But if you reach out quickly, we’ll do everything we can!

Not for all orders—yet! 🚀 But good news: compounded and refrigerated meds already ship using an expedited method to maintain quality.

We ship to all 50 U.S. states (yes, even Hawaii! 🌺). We don’t ship to U.S. territories (USVI, Puerto Rico) or Canada. Some compounded items have state-specific restrictions—check the product page or ask us to confirm.

You’ll find that info right on your prescription bottle!

A few possibilities:
• Your prescription has expired
• You’re out of refills
• Your request doesn’t match the RX we have If the med is eligible for a consult, complete the form we sent (it's free). Need help locating it? Just ask!

Add your item to the cart, and if a consultation is needed, you’ll be prompted to complete a quick online medical form—or we’ll email/text it to you.

Providers review your medical history to ensure safe prescribing. If anything is contraindicated, they may deny the RX. You’ll receive more details in your message. If you'd like, we can fill it with a valid prescription from your provider.

Yes! 🙌 Your provider can send it to:
Medmetrics Pharmacy
1075 W Queen Creek Rd #2
Chandler, AZ 85248
📞 (480) 883-3800

Due to pharmacy laws, we can’t accept RXs directly from patients. But your provider can send it in—or we’re happy to request it on your behalf!

Yes! We send promotions via email and text, and new ones launch often. Want in? Sign up for our newsletter for exclusive offers and first dibs!

It depends on the product, dosage, and form. Just search for the product on our site to see exact pricing. Need help? Just ask!

Pricing varies by medication, dose, and formulation (tablet, troche, injection). The product page will have all the info you need. Can’t find it? We’ve got you!

Refunds depend on the situation. If your product was damaged or incorrect, reach out so we can fix it quickly! 💚 Results may vary per person, but we’re always here to help find the best fit.

Federal laws prohibit returns or exchanges on prescription meds—even if unopened.
That said, if we made a mistake or something arrived damaged, contact us—we’ll make it right!
For OTC items, unopened returns are accepted if they’re in resellable condition.

Most meds use standard shipping. Compounded or refrigerated items are shipped via expedited methods to maintain quality. Check the product FAQ for details.

Totally normal! Cold packs are there to help during transit but often arrive melted. Just refrigerate the med once it arrives. Concerned? We’re happy to check in with you.

Some compounded meds—including troches and injections—do. Check the product FAQ or ask us if you’re unsure!