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MintRx Policies & Legal Information

Everything you need to know about our prescription process, privacy protections, terms of service, and refund policies — all in one place.

Prescription Information
HIPAA Notice of Privacy Practices
Cancellation & Refund Policies
Privacy & Cookie Policy
Terms & Conditions
Prescription Information

Do You Have or Need a Prescription?

Your whole-body and targeted health journey is as unique as you are. You deserve the best custom tools and personal guidance to let you relax and enjoy the view. MintRx is a US-authorized mail order pharmacy you can trust. We bring together the high quality of physician-grade products, prescription medications and custom-compounded medications. Shop online with the expert advice of your personal care team, and a suite of technology-driven services to give you a personalized experience that's no more than a finger-tap away.

Follow these links for instructions on how to transfer your prescription, request a medical consultation with a licensed medical professional to order a prescription product, update your medical profile, and refill a prescription and more.

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Science & You: Perfect Traveling Companions

We believe there's no conflict between “natural” and “physician-grade” when it comes to our body, science and nature are better partners than rivals. Our carefully-curated lines of products are widely recognized by everyone from skincare editors, whole-body health practitioners, specialists, researchers, to medical professionals as the best available. They're made with natural ingredients like vitamins, plant extracts, and proteins that keep skin, hair, our body intracellular network, strong, healthy and vibrant—but with the cutting-edge expertise of the lab to make them safe and effective.

Rx Stands for “Relax”

Self-care shouldn’t be stressful. That’s why we’ve created MintRx with your peace of mind in mind. When you don’t have to go out of your way to check in on ways to support and maximize your body's inherent (endogenous) changing needs. Your current custom regimen is safely stored for easy reference. And because you’re getting personal recommendations for the best new products that match your needs, there's less for you to worry about. We believe that in this stressed-out world, the best prescription we fulfill is for your relaxation.

HIPAA Notice of Privacy Practices

HIPAA (Health Insurance Portability & Accountability Act)

NOTICE OF PRIVACY PRACTICES FOR PROTECTED HEALTH INFORMATION
EFFECTIVE DATE 5/1/20161

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We understand the confidential nature of the information you provide to Sedona Pharmacy Group. We want you to understand how Sedona Pharmacy Group may use and disclose certain information you provide us, and what rights you have concerning that information. If you have any questions about this notice, please contact the Director of Pharmacy Operations at +1 (623) 777-8175.

OUR OBLIGATIONS: We are required by law to: Maintain the privacy of Protected Health Information (PHI); Give you this notice of our legal duties and privacy practices regarding health information about you; Follow the terms of our notice that is currently in effect.

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION: The following describes the ways we may use and disclose health information that identifies you (“Health Information”). Except for the purposes described below, we will use and disclose Health Information only with your written permission. You may revoke such permission at any time by writing to the Director of Pharmacy Operations of Sedona Pharmacy Group.

For Treatment: We may use and disclose Health Information for your treatment and to provide you with treatment-related health care benefits and services. For example, we may disclose Health Information to doctors, nurses, technicians, pharmacists, or other personnel, including people outside our office, who are involved in your medical care and need the information to provide you with medical care.

For Payment: We may use and disclose Health Information so that we or others may bill and receive payment from you, an insurance company or a third party for the treatment, products and/or services you received. For example, we may give your health plan information about you so that they will pay for your treatment. We may also use and disclose Health Information for confirming coverage or benefits, collection activities and utilization review.

For Health Care Operations: We may use and disclose Health Information for health care operations purposes. These uses and disclosures are necessary to make sure that all of our patients receive quality care and to operate and manage our office. We may use your Health Information for quality assessment, auditing and customer service. We also may share information with other entities that have a relationship with you (for example, your health plan) for their health care operation activities.

Appointment Reminders, Treatment Alternatives and Health Related Benefits and Services: We may use and disclose Health Information to contact you to remind you that you have an appointment with us, due for prescription refill or have a prescription ready. We also may use and disclose Health Information to tell you about treatment alternatives or health-related benefits and services that may be of interest to you.

Individuals Involved in Your Care or Payment for Your Care: When appropriate, we may share Health Information with a person who is involved in your medical care or payment for your care, such as your family or a close friend. Additionally, we may disclose PHI to your personal representative designated by you or any other person who has the authority by law to make health care decisions for you. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort.

Research: Under certain circumstances, we may use and disclose Health Information for research. For example, a research project may involve comparing the health of patients who received one treatment to those who received another, for the same condition. Before we use or disclose Health Information for research, the project will go through a special approval process through an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your information. Even without special approval, we may permit researchers to look at records to help them identify patients who may be included in their research project or for other similar purposes, as long as they do not remove or take a copy of any Health Information.

SPECIAL SITUATIONS

As Required by Law: We will disclose Health Information when required to do so by international, federal, state or local law.

To Avert a Serious Threat to Health or Safety: We may use and disclose Health Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Disclosures, however, will be made only to someone who may be able to help prevent the threat.

Business Associates: We may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

Organ and Tissue Donation: If you are an organ donor, we may use or release Health Information to organizations that handle organ procurement or other entities engaged in procurement, banking or transportation of organs, eyes or tissues to facilitate organ, eye or tissue donation and transplantation.

Military and Veterans: If you are a member of the armed forces, we may release Health Information as required by military command authorities. We also may release Health Information to the appropriate foreign military authority if you are a member of a foreign military.

Workers’ Compensation: We may release Health Information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.

Public Health Risks: We may disclose Health Information for public health activities. These activities generally include disclosures to prevent or control disease, injury or disability; report births and deaths; report child abuse or neglect; report reactions to medications or problems with products; notify people of recalls of products they may be using; a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Health Oversight Activities: We may disclose Health Information to a health oversight agency for activities authorized by law. These oversight activities include, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Data Breach Notification Purposes: We may use or disclose your Protected Health Information to provide legally required notices of unauthorized access to or disclosure of your health information.

Lawsuits and Disputes: If you are involved in a lawsuit or a dispute, we may disclose Health Information in response to a court or administrative order. We also may disclose Health Information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute.

Law Enforcement: We may release Health Information if asked by a law enforcement official if the information is: (1) in response to a court order, subpoena, warrant, summons or similar process; (2) limited information to identify or locate a suspect, fugitive, material witness, or missing person; (3) about the victim of a crime even if, under certain very limited circumstances, we are unable to obtain the person’s agreement; (4) about a death we believe may be the result of criminal conduct; (5) about criminal conduct on our premises; and (6) in an emergency to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.

Coroners, Medical Examiners and Funeral Directors: We may release Health Information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We also may release Health Information to funeral directors as necessary for their duties.

National Security and Intelligence Activities: We may release Health Information to authorized federal officials for intelligence, counter-intelligence, and other national security activities authorized by law.

Protective Services for the President and Others: We may disclose Health Information to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or to conduct special investigations.

Inmates or Individuals in Custody: If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release Health Information to the correctional institution or law enforcement official. This release would be if necessary: (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) the safety and security of the correctional institution.

Transfer of Records: We may release Health Information to transfer your records as part of a sale of the pharmacy business when permitted by law.

USES AND DISCLOSURES THAT REQUIRE US TO GIVE YOU AN OPPORTUNITY TO OBJECT AND OPT: Individuals Involved in Your Care or Payment for Your Care:Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your Protected Health Information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. Disaster Relief. We may disclose your Protected Health Information to disaster relief organizations that seek your Protected Health Information to coordinate your care, or notify family and friends of your location or condition in a disaster. We will provide you with an opportunity to agree or object to such a disclosure whenever we practically can do so.

YOUR WRITTEN AUTHORIZATION IS REQUIRED FOR OTHER USES AND DISCLOSURES: The following uses and disclosures of your Protected Health Information will be made only with your written authorization:

  • Uses and disclosures of Protected Health Information for marketing purposes; and
  • Disclosures that constitute a sale of your Protected Health Information

Other uses and disclosures of Protected Health Information not covered by this Notice or the laws that apply to us will be made only with your written authorization. If you do give us an authorization, you may revoke it at any time by submitting a written revocation to our Director of Pharmacy Operations and we will no longer disclose Protected Health Information under the authorization. But disclosure that we made in reliance on your authorization before you revoked it will not be affected by the revocation.

YOUR RIGHTS: You have the following rights regarding Health Information we have about you: Right to Inspect and Copy: You have a right to inspect and copy Health Information that may be used to make decisions about your care or payment for your care. This includes medical and billing records. To inspect and copy this Health Information, you must make your request, in writing, to the Director of Pharmacy Operations at Sedona Pharmacy Group at 15344 N 83rd Way Scottsdale Arizona 85260. We have up to 30 days to make your Protected Health Information available to you and we may charge you a reasonable fee for the costs of copying, mailing or other supplies associated with your request. We may not charge you a fee if you need the information for a claim for benefits under the Social Security Act or any other state of federal needs-based benefit program. We may deny your request in certain limited circumstances. If we do deny your request, you have the right to have the denial reviewed by a licensed healthcare professional who was not directly involved in the denial of your request, and we will comply with the outcome of the review.

Right to an Electronic Copy of Electronic Medical Records: If your Protected Health Information is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity. We will make every effort to provide access to your Protected Health Information in the form or format you request, if it is readily producible in such form or format. If the Protected Health Information is not readily producible in the form or format you request your record will be provided in either our standard electronic format or if you do not want this form or format, a readable hard copy form. We may charge you a reasonable, cost-based fee for the labor associated with transmitting the electronic medical record. Right to Get Notice of a Breach: You will be notified upon a breach of any of your unsecured Protected Health Information. Right to Amend: If you feel that Health Information we have is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for our office. To request an amendment, you must make your request, in writing, to the Director of Pharmacy Operations at Mint Pharmacy and Skin Clinic at 15344 N 83rd Way Scottsdale Arizona 85260.

Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we made of Health Information for purposes other than treatment, payment and health care operations or for which you provided written authorization. To request an accounting of disclosures, you must make your request, in writing, to the Director of Pharmacy Operations at Sedona Pharmacy Group at 15344 N 83rd Way Scottsdale Arizona 85260.

Right to Request Restrictions: You have the right to request a restriction or limitation on the Health Information we use or disclose for treatment, payment, or health care operations. You also have the right to request a limit on the Health Information we disclose to someone involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not share information about a particular diagnosis or treatment with your spouse. To request a restriction, you must make your request, in writing, to the Director of Pharmacy Operations at Sedona Pharmacy Group at 15344 N 83rd Way Scottsdale Arizona 85260. We are not required to agree to your request unless you are asking us to restrict the use and disclosure of your Protected Health Information to a health plan for payment or health care operation purposes and such information you wish to restrict pertains solely to a health care item or service for which you have paid us “out-of-pocket” in full. If we agree, we will comply with your request unless the information is needed to provide you with emergency treatment.

Out-of-Pocket-Payments: If you paid out-of-pocket (or in other words, you have requested that we not bill your health plan) in full for a specific item or service, you have the right to ask that your Protected Health Information with respect to that item or service not be disclosed to a health plan for purposes of payment or health care operations, and we will honor that request.

Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at work. To request confidential communications, you must make your request, in writing, to the Director of Pharmacy Operations at Mint Pharmacy and Skin Clinic at 15344 N 83rd Way Scottsdale Arizona 85260. Your request must specify how or where you wish to be contacted. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice: You have the right to a paper copy of this notice. You may request us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may obtain a copy of this notice at our website, www.mintrxpharmacy.com. To obtain a paper copy of this notice make a written request to Sedona Pharmacy Group at 15344 N 83rd Way Scottsdale Arizona 85260 or make a verbal request to a Sedona Pharmacy Group representative at 866-855-6468.

CHANGES TO THIS NOTICE: We reserve the right to change this notice and make the new notice apply to Health Information we already have as well as any information we receive in the future. We will post a copy of our current notice at our office. The notice will contain the effective date on the top of the first page. COMPLAINTS: If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services.

To complain to our office please contact our Director of Pharmacy Operations. All complaints must be made in writing. You will not be penalized for filing a complaint.

Sedona Pharmacy Group
15344 N 83rd Way Scottsdale Arizona 85260

_______________________________
1 Inception 5/1/16

Cancellation & Refund Policies

Cancellation, Refund & Subscription Policy

Prescription Medications

  • All prescription sales are final and cannot be returned or refunded due to federal regulations.
  • Once your prescription is approved and processing begins, cancellations are no longer permitted.

Non-Prescription Products

  • You may return unopened, unused non-prescription items within 14 days of delivery.
  • Products must be in original packaging and resalable condition.
  • Customers are responsible for return shipping costs.
  • Email ClientCare@MintRx.com before sending any returns.
  • Consultation Fees

  • Consultation fees are non-refundable after your telehealth session is completed.
  • If you cancel before your consultation takes place, you may request a refund by emailing ClientCare@MintRx.com.
  • Shipping Charges

  • All shipping fees are non-refundable.
  • Orders returned due to incorrect addresses or failed delivery attempts will incur additional shipping charges for resending.
  • Order Cancellations

  • Orders may only be canceled before provider approval or shipping confirmation.
  • Once processing starts, cancellations are no longer possible.
  • Subscriptions

  • You can cancel your subscription anytime via your MintRx account dashboard.
  • To avoid your next billing cycle, cancel at least 24 hours before the scheduled renewal date.
  • Refunds are not issued for partial, unused subscription periods.
  • Damaged Shipments

    We ensure that we package your order securely for shipping, but we can never guarantee that it will not be damaged in transit. If any damage has been found, retain all original packing materials and cartons in order to file a claim with the carrier. Claims must be made within 10 business days to the carrier, USPS. You may reach them at 1-800-222-1811. Fed Ex can be reached at 1-800-GoFedEx, 1-800-463-3339. Shipping carriers have no legal obligation to honor your claim unless you follow these procedures. We are happy to assist you however we can with the claims process. However, we are not ultimately responsible for collection of claims from the carrier.

    Need Help?

    Our Client Care Team is here to assist you:
    📧 clientcare@mintrx.com
    📞 Call us: (866) 855-6468
    📱 Text us: (833) 463-9464

    ‍

    Privacy & Cookie Policy

    Privacy and Cookie Policy

    Sedona Pharmacy Group

    15344 N 83rd Way Scottsdale Arizona 85260

    • This privacy policy covers MintRx treatment of Personally Identifiable Information (PII) collected by MintRx through a website owned and operated by MintRx.
    • This privacy policy does not apply to the practices of companies that MintRx does not own or control, or of persons that MintRx does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which MintRx websites link.

    Collection and Use of Personal Information

    • You can visit the websites of MintRx without revealing any personal information. However, MintRx needs certain personal information if you wish to purchase our products, register for an affiliate account, or receive MintRx's newsletter and exclusive email special offers.
    • Where required, this information may include your personal contact information. MintRx will use this information and contact you via email, text or telephone to provide information to you on your order and refills, reply to your inquiries, provide you with requested products and services, set up your member's account, and occasionally inform you about products and service announcements.
    • By accessing the services of MintRx and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.
    • MintRx ensures your information is safe and secure, and will NEVER be sold.

    Controlling Your Personal Information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us form.

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us form

    If you believe that any information we are holding on you is incorrect or incomplete, please notify us as soon as possible and we will promptly correct any information found to be incorrect. You may reach us through our Contact Us form

    Collection and Use of Non-Personal Information

    • MintRx, as do the other sites you visit, automatically receives and records high tech non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. MintRx may use this information to customize the information, advertising and content you see and to fulfill your requests for certain products and services; with the ultimate goal to ensure your shopping experience is of the highest quality. You can be assured, MintRx does not connect this non-personal data to any personal information collected from you.
    • MintRx ensures your information is safe and secure, and will NEVER be sold.

    Information Sharing and Disclosure

    • MintRx may disclose your personal information to sister sites who work on behalf of MintRx to provide complementary products and services requested by you. We will share personal information for these purposes only as our sister sites have privacy policies that mirror ours or who agree to abide by our collective policies with respect to personal information.
    • MintRx may otherwise disclose your personal information when:
      • We have your express consent to share the information for a specified purpose.
      • We need to respond to subpoenas, court orders or such other legal process.
      • We need to protect the personal safety of the users of our websites or defend the rights or property of MintRx.
      • We find that your actions on our websites violate the MintRx terms or any of our usage guidelines for specific products or services.

    Links to Other Websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Display Advertising

    • MintRx has implemented display advertising and uses remarketing with Google analytics to communicate and advertise online. It means that third-party vendors, including Google, show our ads on sites across the Internet to ensure you stay informed of our latest specials and products of interest.
    • MintRx along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website. This is typical with your other website browsing activities.

    Consent

    • If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to MintRx. If you have provided personal information to MintRx and no longer consent to its use or disclosure as outlined herein, please notify MintRx at clientcare@Mintrx.co.

    Security

    • No data transmission over the Internet can be considered 100% secure. However, your MintRx information is protected for your privacy and security. In certain areas of our websites, as identified on the site, MintRx uses industry-standard SSL-encryption to protect data transmissions.
    • We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.
    • Further, MintRx retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law.

    Changes to This Privacy Policy

    • MintRx may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of MintRx websites after any such amendments signifies your acceptance thereof.

    Questions or Suggestions

    • If you have questions or suggestions about this privacy policy or your own personal information, please use our Contact Us form or e-mail us at ClientCare@Mintrxco.

    What We Collect

    We may collect the following information:

    • Name
    • Contact information including email address
    • Demographic information such as post code, preferences and interests
    • Other information relevant to customer surveys and/or offers

    For the exhaustive list of cookies we collect see the List of cookies we collect section.

    What We Do With the Information We Gather

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How We Use Cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us form

    If you believe that any information we are holding on you is incorrect or incomplete, please notify us as soon as possible and we will promptly correct any information found to be incorrect. You may reach us through our Contact Us form

    List of Cookies We Collect

    The table below lists the cookies we collect and what information they store.

    ‍
    Terms & Conditions

    Terms and Conditions

    15344 N 83rd Way Scottsdale Arizona 85260

    Sedona Pharmacy Group

    Welcome to MintRX. By accessing or using our website, you agree to the terms and conditions outlined below. These Terms & Conditions govern your use of MintRX services and clarify the roles and responsibilities of all parties involved, including MintRX, Telegra, and MDI.

    1. Overview of Services

    MintRX facilitates patient access to telehealth consultations, treatment options, and prescribed medications if approved. The following distinctions apply to services provided through this platform:

    1. MintRX Services:
      • MintRX provides a platform that connects patients with telehealth providers, presents treatment options, and coordinates access to prescribed medications upon approval.
      • MintRX supports patient education but does not provide medical diagnosis, treatment, or advice and is not a clinical group.
    2. Telegra Telehealth Services:
      • Telehealth consultations and prescription services are provided by Telegra through its licensed healthcare professionals.
      • Telegra is responsible for patient evaluations, treatment recommendations, and prescription writing.
    3. MDI Telehealth Services:
      • MDI provides telehealth consultations and prescription services through its team of licensed healthcare providers.
      • MDI assumes responsibility for the quality and compliance of all clinical services offered.

    2. Responsibilities and Liability

    MintRX:

    • Facilitates access to telehealth consultations and prescribed treatments upon approval.
    • Provides accurate information about treatment options but does not engage in clinical decision-making or medical care.

    Telegra:

    • Responsible for all telehealth services provided through its licensed healthcare professionals.
    • Ensures compliance with medical standards and applicable regulations.

    MDI:

    • Independently responsible for telehealth services delivered by its licensed healthcare professionals.
    • Adheres to professional guidelines and applicable legal requirements.

    3. Limitations of Liability

    MintRX is not liable for:

    • Medical advice, diagnosis, or treatment outcomes provided by Telegra or MDI.
    • Errors or omissions in telehealth consultations or prescriptions issued by Telegra or MDI.

    Telegra and MDI are independently liable for the telehealth services they provide.

    4. Communication and Confidentiality

    • Medical-related inquiries and telehealth consultations are securely managed by Telegra or MDI.
    • MintRX does not access or store clinical communications or medical records, except as required for coordinating services in compliance with privacy regulations.

    5. Acceptance of Terms

    By using MintRX’s platform, you acknowledge and agree to the following:

    • Telehealth services are provided exclusively by independent clinical entities, including Telegra and MDI.
    • MintRX serves as a facilitator for these services and coordinates access to approved prescriptions, but it does not participate in clinical decision-making.

    These Terms & Conditions are designed to provide transparency regarding the distinct roles of MintRX, Telegra, and MDI. For any questions or concerns, please contact our support team.

    ‍

    SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

    Sedona Pharmacy Group (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

    1. User Opt In:The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies.

    Further, You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Sedona Pharmacy Group or its service provider(s) for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. See our Privacy Policy for how we treat your data.

    1. User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that MintRx and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
    2. Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of Telehealth services, medications and over the counter products. Messages may include checkout reminders.
    3. Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
    4. Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at ClientCare@MintRx.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
    5. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
    6. Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.
    7. Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
    8. Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
    9. Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:some text
      • Fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
      • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
      • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
      • Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
      • Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act);
      • Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
    10. Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Scottsdale, Arizona before one arbitrator.

    The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Sedona Pharmacy Group’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration.

    THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

    Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

    1. 12. State Law:

    Florida: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

    New Jersey: In our efforts to comply with the New Jersey telemarketing law, (as applicable to New Jersey residents), you agree that we may assume that you are a New Jersey resident if, at the time of opt-in to the Program, the area code for the phone number used to opt-into the Program is a New Jersey area code. You agree that the requirements of the New Jersey telemarketing statute do not apply to you, and you shall not assert that you are a New Jersey resident, if you do not meet this criteria or, in the alternative, do not affirmatively advise Us in writing that you are a New Jersey resident. Insofar as you are a New Jersey resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from you (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute an “unsolicited telemarketing sales call” or “telemarketing sales call” for purposes of New Jersey Statute Title 56, Chapter 8 (including but not limited to section 56:8-128.), to the extent the law is otherwise relevant and applicable. Additionally, in efforts to comply with section 56:8-128, we will state Our company name (or any D/B/A of Ours) at the start of every message We send to you.

    Washington: To the extent the law is relevant and applicable to the Program, we endeavor to comply with the commercial telephone solicitation requirements pursuant to the Revised Code of Washington (RCW) (including but not limited to sections 80.36.390, 19.158.040, 19.158.110 and 19.158) as applicable to Washington residents. For purposes of compliance, you agree that we may assume that you are a Washington resident if, at the time of opt-in to the Program, the area code for the phone number used to opt-into the Program is a Washington area code.

    Oklahoma: We endeavor to comply fully with the Oklahoma Telephone Solicitation Act of 2022 as applicable. For purposes of compliance, you agree that we may assume that you are an Oklahoma resident and are currently located in the state of Oklahoma if, at the time of opt-in to Program, the area code for the phone number used to opt-into the Program is an Oklahoma area code. If the area code for the phone number used to opt-into the Program is not an Oklahoma area code, or, in the alternative, if you do not affirmatively send written notice to Us advising that you reside or are currently located in Oklahoma, You agree that the requirements of the Oklahoma Telephone Solicitation Act do not apply to you, and further agree that you will not assert that you are an Oklahoma resident, nor assert you are located in the state of Oklahoma at the time of receiving a communication from Us. Insofar as you are an Oklahoma resident or are otherwise subject to the laws of Oklahoma, you agree: (1) that mobile messages sent by Us in direct response to any form of messages or requests from You (including but are not limited to responses to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Oklahoma Statutes Title 15 (including but not limited to sections 775C.1, 775C.2, 775C.3, 775C.4 and 775C.5), to the extent the law is otherwise relevant and applicable; (2) that you have only opted-in to the Program with one phone number and that We can rely on the fact that mobile messages sent to any other phone number are being sent to other persons; and (3) that you will opt-out of the Program prior to any termination of the phone number used to opt-into the Program and that without such opt-out we can rely on the fact that messages sent to the number are sent to you with your consent as described above.

    1. Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
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